Ticketing without friction
An elastic ticketing platform that mirrors your teams, languages, and SLAs.
The Ticket brings role-based control, bilingual UX (EN/FI), SLA-aware workflows, and rich reporting into one glassy, modern interface.
Coverage
11/13 features
Ready today
Security
CSRF, RBAC
Session hardened
Language
English / Finnish
On the fly
Open tickets
124
+12 this week
On-time SLA
92%
Across teams
Languages
EN / FI
Switch anytime
Capabilities
Built for control, clarity, and speed
Cover the full cycle: tickets, tasks, subtasks, file attachments, SLA timers, comments, reporting, and bilingual UI in English and Finnish.
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Security-first
Permissioned, audited, and ready for production hardening
Session security, CSRF protection, XSS-safe templates, prepared statements, and soft deletes are in place. Critical deployment fixes are documented for rate limiting, upload validation, HTTPS enforcement, and attachment permission checks.
Implemented now
- Session security with bcrypt
- CSRF + XSS protection
- RBAC + company scoping
Deployment focus
- Rate limit login
- File MIME/size validation
- Force HTTPS + session regen
Production checklist · Phase 1
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Flow
From intake to resolution, with clarity
Golden-ratio spacing, gradient CTAs, back-to-top controls, and responsive layouts keep operators fast and focused.
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FAQ
Answers for evaluators and admins
Key details buyers and security reviewers ask about when adopting a ticketing platform.
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See it live
Ready for a guided walkthrough?
We will show the bilingual UI, permission model, SLA workflows, and analytics in a 30-minute session tailored to your team.